Cancellations

At VAIKUNTHI, we strive to ensure a seamless shopping experience. However, we understand that there may be times when you need to cancel an order. Below is our detailed cancellation policy:

Customer-Initiated Cancellations

1. Time Window for Cancellation:

Orders can be canceled within 24 hours of placement.

Orders cannot be canceled once they are out for delivery; however, you may choose to reject the order at the doorstep.

2. Category-Specific Time Windows:

Certain product categories may have specific cancellation windows mentioned on the product or order confirmation page. Once the specified time has passed, cancellations will not be permitted.

Seller-Initiated Cancellations

VAIKUNTHI reserves the right to cancel orders under the following circumstances:

* The product is out of stock or discontinued.

* The item has been damaged in transit or is otherwise unavailable due to unforeseen circumstances.

In such cases, if the order was prepaid, a full refund will be initiated to the original payment source.

General Terms

* VAIKUNTHI reserves the right to accept or reject any cancellation request.

* We may modify the cancellation time window at our discretion.

Refunds for Canceled Orders

For prepaid orders, refunds will be processed back to the original payment method within 7–10 business days.

For rejected orders at the doorstep, no additional charges will apply, but refunds for prepaid orders will follow the above timeline.

If you have any questions or need assistance with cancellations, please reach out to our customer support team at support.vaikunthi@gmail.com.

Thank you for shopping with VAIKUNTHI, where every piece is crafted with care and sophistication.