FAQ

Frequently Asked Questions (FAQ)

 

1. What is VAIKUNTHI?

VAIKUNTHI is an online women’s clothing brand offering a luxurious range of stylish and sophisticated fashion pieces. We provide high-quality fashion designed for modern, elegant women.

 

2. How do I place an order?

To place an order:

 Browse through our collection.

 Select your preferred items and add them to your cart.

 Proceed to checkout and fill in your shipping details.

 Complete the payment, and your order will be processed.

 

3. What payment methods do you accept?

We offer secure payment options, including:

 Credit/Debit Cards (MasterCard, Visa, Maestro, RuPay)

 Unified Payments Interface (UPI) – PhonePe, Google Pay, Paytm

 Internet Banking (INB) – HDFC, SBI, ICICI, Axis Bank, and other banks via PhonePe.

 

4. What is VAIKUNTHI’s return policy?

At VAIKUNTHI, we accept returns within 3 days/72 hours of receiving your order. Only one return per order is allowed, and valid reasons such as dislike of the product, manufacturing defects, or incorrect items delivered are accepted.

 

5. Can I return sale items?

Yes, you can return sale items, but refunds will be credited only for the final amount paid after applying any promo codes or discounts.

 

6. How do I initiate a return?

To initiate a return, you must report the issue within 3 days of receiving your order by emailing return.vaikunthi@gmail.com.

An unboxing video is mandatory for all return claims, clearly highlighting any damage, defect, or missing items.

 

7. What are the conditions for a return?

The product must be in its original condition, unworn, unwashed, and undamaged.

All original packaging, such as brand boxes, tags, seals, and accessories, must be included.

 

8. Is there a specific time frame for exchanges?

Yes, size exchanges are allowed only within the 3-day return window. A one-time exchange for size is permitted.

 

9. How long does the refund process take?

Refunds are processed within 4-5 working days after the return is approved, directly to your UPI or bank account. Delays may occur due to bank holidays or unforeseen circumstances.

 

10. Do I need to provide an unboxing video for return requests?

Yes, an unboxing video is mandatory to ensure any claim for damaged, defective, or missing products is processed. The video must clearly show the issue and highlight it in detail.

 

11. What happens if my return is rejected?

If your return does not meet the conditions (e.g., original condition, proper documentation, etc.), the item will be shipped back to you, and no refund will be processed. Additionally, re-shipping charges may apply.

 

12. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placement. However, once the order is out for delivery, cancellation is not possible.

 

13. What are the shipping charges?

Orders above INR 1999 qualify for free delivery.

For orders below INR 1999, a delivery fee of INR 99 applies.

 

14. Do you ship internationally?

Currently, we only ship within India. However, international customers can place orders using major international credit cards with delivery restricted to Indian addresses.

 

15. What happens if my package is returned to sender (RTS)?

For RTS orders, if the delivery address is incorrect or incomplete, the package may be re-shipped upon confirmation of the correct address. For prepaid orders, refunds will be initiated after the package is returned, excluding delivery charges.

 

16. How can I track my order?

You can track your order in real-time using the tracking link sent to you via SMS or email, or by clicking "Track" on the VAIKUNTHI website.

 

17. What is your cancellation policy?

Orders can be canceled within 24 hours of placement. After this period, cancellation is not permitted unless initiated by VAIKUNTHI due to unforeseen circumstances.

 

18. Are there non-returnable items?

Yes, for hygiene or customization reasons, the following items are non-returnable:

 Innerwear or undergarments

 Customized or personalized products

 Items on clearance or final sale

 

19. What happens if I miss a delivery attempt?

If no one is available to receive the delivery, a second attempt will be made. If unsuccessful, the package will be returned to our fulfillment center. For prepaid orders, refunds will be processed once the package is returned.

 

20. How can I contact VAIKUNTHI?

You can reach us through the following channels:

Email:

hello@vaikunthi.com

help.vaikunthi@gmail.com

WhatsApp:

+91 9131058801

 

21. When can I expect a response from customer support?

Our customer support team strives to respond within 24-48 business hours. Please allow additional time during weekends or public holidays.